Decision Intelligence

Story Prediction Pvt Ltd ("we," "us," or "our") operates Qvik.world (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot service and our custom agent development services.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

Information We Collect
How We Use Your Information
Legal Basis for Processing (GDPR)
How We Share Your Information
Data Retention
Your Privacy Rights
Children's Privacy
International Data Transfers
Data Security
Cookies and Tracking Technologies
Third-Party Services
AI-Specific Privacy Considerations
California Privacy Rights (CCPA/CPRA)
European Privacy Rights (GDPR)
Changes to This Privacy Policy
Contact Us

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.

1.1 Information You Provide to Us

Account Information:

Name
Email address
Password (encrypted)
Username
Phone number (if provided)
Billing address
Payment information (processed securely through third-party payment processors)

Conversation Data:

Messages and prompts you send to our AI chatbot
Files, images, or documents you upload
Preferences and settings
Feedback and ratings you provide

Support Information:

Information provided when you contact customer support
Correspondence with us

Agent Development Information:

Requirements, specifications, and project details you provide for custom agent development engagements
Business data, documents, or other materials you share with us for the purpose of designing and building your agents
Correspondence relating to your engagement

Where a separate written agreement (such as a statement of work or non-disclosure agreement) governs an agent development engagement, its confidentiality and data-handling terms prevail over this policy in the event of any conflict.

1.2 Information Collected Automatically

Usage Information:

Pages or features accessed
Time spent on the Service
Frequency and duration of use
Interaction patterns with the AI
Search queries and commands

Device Information:

IP address
Browser type and version
Operating system
Device type and model
Unique device identifiers
Mobile network information

Log Data:

Server logs, including access times, pages viewed, and errors encountered
Referring/exit pages

Cookies and Similar Technologies:

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities
See Section 10 for more details

1.3 Information from Third Parties

Information from social media platforms if you choose to connect your account
Information from payment processors regarding transactions
Analytics data from third-party analytics providers
Authentication data from single sign-on providers (Google, Apple, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain the Service

Create and manage your account
Process transactions and send transaction confirmations
Provide AI-generated responses to your queries
Personalize your experience
Provide customer support
Send service-related communications
Design, build, deliver, and support custom agents under agent development engagements

2.2 To Improve Our Service

Analyze usage patterns and trends
Train and improve our AI models and algorithms
Develop new features and functionality
Conduct research and development
Perform data analytics and testing

Important Note on AI Training:

By default, your conversation data may be used to train and improve our AI models. You can opt out of AI training by adjusting your settings in your account dashboard. Even if you opt out, we may still retain your data for other purposes described in this policy.

2.3 To Communicate with You

Send account updates and security alerts
Respond to inquiries and support requests
Send newsletters and promotional materials (with your consent)
Request feedback or participation in surveys
Notify you about changes to our Service or policies

2.4 For Safety and Security

Detect, prevent, and address technical issues
Protect against fraud, abuse, and illegal activity
Enforce our Terms and Conditions
Comply with legal obligations
Protect our rights and property

2.5 For Marketing and Analytics

Send promotional communications about new features or offers (with your consent)
Analyze effectiveness of marketing campaigns
Understand user demographics and preferences

2.6 For Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and prevent harm
Establish, exercise, or defend legal claims

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, our legal basis for collecting and using your personal information depends on the specific information and context:

Contract Performance: Processing is necessary to provide the Service you requested
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving the Service, fraud prevention)
Consent: You have given explicit consent for specific processing activities
Legal Obligations: Processing is necessary to comply with legal requirements

You have the right to withdraw consent at any time where we rely on consent as the legal basis.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

Cloud hosting providers (e.g., AWS, Google Cloud, Azure)
Payment processors (e.g., Stripe, PayPal)
Email service providers
Analytics providers (e.g., Google Analytics)
Customer support platforms
AI model providers and infrastructure partners

These service providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders)
Government or regulatory requests
To protect our rights, property, or safety
To prevent fraud or illegal activity
To enforce our Terms and Conditions

4.4 With Your Consent

We may share information with your explicit consent for specific purposes not covered here.

4.5 Aggregated or De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific Retention Periods:

Account Information: Retained for the duration of your account and up to 365 days after account deletion for legal and business purposes
Conversation Data: Retained for up to 180 days unless you delete it or opt out of retention
Payment Information: Retained as required for tax and accounting purposes (typically 7 years)
Marketing Data: Retained until you unsubscribe or request deletion
Log Data: Typically retained for 180 days to 365 days

When information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 General Rights

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information
Data Portability: Receive a copy of your data in a structured, machine-readable format
Object to Processing: Object to certain processing of your information
Restrict Processing: Request restriction of processing under certain circumstances
Withdraw Consent: Withdraw previously given consent

6.2 How to Exercise Your Rights

To exercise any of these rights:

Log into your account and access Privacy Settings
Email us at [email protected]
Use our online form at https://www.qvik.world
Write to us at 26D, Navyug Adarsh Apartment, F Block, Vikaspuri, New Delhi 110018

We will respond to verified requests within 30 days (or as required by applicable law).

6.3 Opt-Out Options

Marketing Emails: Click "unsubscribe" in any marketing email
AI Training: Disable AI training in your account settings
Cookies: Adjust your browser settings (see Section 10)
Account Deletion: Delete your account in account settings

7. Children's Privacy

Our Service is not intended for children under 18 years of age (or under 13 in some jurisdictions). We do not knowingly collect personal information from children.

If you are under 18:

You may only use the Service with parental or guardian consent
Your parent or guardian must review and agree to this Privacy Policy

If we discover that we have collected information from a child without proper consent, we will delete that information promptly.

Parents or guardians who believe we have collected information from a child should contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may differ.

For EEA/UK Users:

We ensure appropriate safeguards are in place when transferring data internationally:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the European Commission
Other legally approved transfer mechanisms

By using the Service, you consent to the transfer of your information to the United States and other countries.

9. Data Security

We implement appropriate technical and organizational security measures to protect your information:

Security Measures Include:

Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
Regular security audits and penetration testing
Access controls and authentication requirements
Employee training on data protection
Incident response procedures
Regular backups
Firewalls and intrusion detection systems
Secure data centers with physical security

However:

No method of transmission or storage is 100% secure
We cannot guarantee absolute security
You are responsible for maintaining the confidentiality of your account credentials

Security Incidents:

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve your experience.

10.1 Types of Cookies We Use

Essential Cookies:

Required for the Service to function
Cannot be disabled without affecting functionality
Examples: Authentication, security, session management

Analytics Cookies:

Help us understand how users interact with the Service
Examples: Google Analytics, internal analytics

Functional Cookies:

Remember your preferences and settings
Examples: Language preferences, theme settings

Marketing Cookies:

Track your activity for advertising purposes
Examples: Retargeting pixels, advertising identifiers

10.2 Managing Cookies

You can control cookies through:

Your browser settings (most browsers allow you to refuse cookies)
Our cookie consent banner (for non-essential cookies)
Opt-out links provided by third-party services

Note: Disabling certain cookies may affect Service functionality.

10.3 Do Not Track Signals

Some browsers transmit "Do Not Track" signals. Our Service does not currently respond to Do Not Track signals.

11. Third-Party Services

Our Service may contain links to third-party websites, applications, or services not operated by us.

Important:

We are not responsible for third-party privacy practices
We encourage you to review their privacy policies
Third-party services operate under their own terms

Third Parties We Work With:

Payment processors (Stripe, PayPal)
Cloud infrastructure providers (AWS, Google Cloud)
Analytics services (Google Analytics)
AI model providers (OpenAI, Anthropic, etc.)
Customer support platforms
Social media platforms (if you connect accounts)

12. AI-Specific Privacy Considerations

12.1 AI Training and Model Improvement

Your conversation data may be used to train and improve our AI models
This helps improve accuracy, relevance, and safety
You can opt out of AI training in your account settings
Even if opted out, conversations are still stored for Service provision

12.2 AI Output Characteristics

AI-generated responses are probabilistic and not guaranteed to be accurate
The AI may generate similar responses for different users with similar queries
Conversations may be reviewed by human moderators for quality and safety purposes

12.3 Sensitive Information

Do NOT share the following with our AI:

Government-issued ID numbers (SSN, passport numbers)
Financial account numbers or passwords
Protected health information (PHI)
Other highly sensitive personal data

We filter and block certain sensitive information, but cannot guarantee complete protection.

12.4 Content Moderation

Conversations may be monitored or reviewed to:
Ensure compliance with our Terms
Detect abuse or misuse
Improve safety and quality
Train content moderation systems

12.5 Your Own API Keys

Where you connect your own third-party AI provider API keys to the Service, requests made using those keys are sent directly to the relevant provider and are processed under your own agreement with that provider. We use your keys only to process requests initiated through your account, and they are protected by the security measures described in Section 9.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

13.1 Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

Identifiers: Name, email, IP address, device ID
Customer Records: Billing address, payment information
Internet Activity: Browsing history, usage data, interactions with the Service
Geolocation Data: Approximate location based on IP address
Inferences: Preferences, characteristics, behavior patterns

13.2 How We Use Personal Information

See Section 2 for detailed uses of personal information.

13.3 Categories of Third Parties We Share With

Service providers and vendors
Cloud infrastructure providers
Payment processors
Analytics providers
AI technology partners

13.4 Your California Privacy Rights

Right to Know:

Request information about personal information we collect, use, and share
Request a copy of your personal information

Right to Delete:

Request deletion of your personal information (with certain exceptions)

Right to Correct:

Request correction of inaccurate personal information

Right to Opt-Out:

Opt out of "sale" or "sharing" of personal information (we do not sell your information)
Opt out of targeted advertising

Right to Limit Use of Sensitive Personal Information:

Request limitation on use of sensitive personal information (if applicable)

Right to Non-Discrimination:

You will not receive discriminatory treatment for exercising your privacy rights

13.5 Exercising Your Rights

To exercise your California privacy rights:

Email us at [email protected]
Submit a request through our online form at https://www.qvik.world

Verification:

We will verify your identity before processing requests by matching the information you provide with information we have on file.

Authorized Agents:

You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.

Response Time:

We will respond to verified requests within 45 days (extendable by 45 days with notice).

13.6 Do Not Sell My Personal Information

We do NOT sell your personal information to third parties for monetary consideration. However, under the broad CCPA definition, some data sharing might be considered a "sale."

If you wish to opt out of any potential "sales" or "sharing" for targeted advertising:

Visit our "Do Not Sell or Share My Personal Information" page at https://www.qvik.world
Adjust privacy settings in your account
Enable Global Privacy Control (GPC) in your browser

14. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR).

14.1 Your GDPR Rights

Right of Access: Obtain confirmation of processing and access to your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten"): Request deletion of your data
Right to Restrict Processing: Limit how we process your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
Right to Lodge a Complaint: File a complaint with your local supervisory authority

14.2 Exercising Your GDPR Rights

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page with an updated "Last Updated" date.

For Material Changes:

We will notify you via email (if you have an account)
We will display a prominent notice on the Service
We may require you to acknowledge or accept the updated policy

We encourage you to review this Privacy Policy periodically.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Story Prediction Pvt Ltd

Email: [email protected]
Mailing Address: Story Prediction Pvt Ltd Attn: Privacy Department 26D, Navyug Adarsh Apartment, F Block, Vikaspuri New Delhi 110018 India

By using Qvik.World, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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